PRIVACY POLICY

1. Types of Personal Information Collected

We may collect the following categories of personal information from you:

• • Identity & Contact Details: Name, surname, email address, phone number, company name, and physical or postal address.

• • Location Information: IP address, general geographic location.

• • Transactional Information: Billing and payment details when purchasing products or services.

• • Technical Data: Browser type, device information, operating system, referring URLs.

• • Usage Data: Information about how you interact with our website, including pages viewed and time spent.

• • Marketing Preferences: Your preferences for receiving marketing communications from us.

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2. How We Collect Personal Information

We collect personal information in the following ways:

• • Directly from you: When you fill in contact forms, request a quote, place an order, or subscribe to our newsletters.

• • Automatically: Through the use of cookies and similar tracking technologies when you visit our website.

• • Third-party sources: We may receive information from service providers, payment processors, or analytics tools (e.g., Google Analytics).

Cookies Notice:
Our website uses cookies to improve functionality and analyse website traffic. You can control cookie preferences through your browser settings.

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3. Purpose of Collecting and Processing Personal Information

We collect and process your personal data for the following legitimate business purposes:

• • To provide products, services, or support requested by you.

• • To process transactions and manage customer relationships.

• • To respond to enquiries and provide customer service.

• • To send relevant marketing communications, where consent is given.

• • To monitor website performance, usage trends, and improve our content and services.

• • To comply with legal obligations, including tax and record-keeping requirements.

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4. Sharing of Personal Information

We may share your personal information with trusted third parties for business purposes, including:

• • Payment service providers for processing transactions.

• • IT and system administration providers for website hosting, analytics, and email communication.

• • Delivery or logistics partners for fulfilling orders.

• • Professional advisors such as auditors, legal advisors, and consultants.

• • Regulatory or law enforcement agencies, if required by law.

We ensure that all third parties are contractually obligated to respect the confidentiality and security of your information and comply with applicable data protection laws.

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5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• • Secure servers and firewalls

• • Encrypted data transmission (SSL)

• • Access controls and authentication

• • Regular data backups and system monitoring

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimise risk.

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6. Your Rights Under POPIA

Under South African data protection laws, you have the right to:

• • Access the personal information we hold about you.

• • Request correction of inaccurate or outdated personal information.

• • Object to processing of personal information in certain circumstances.

• • Withdraw consent at any time where processing is based on your consent.

• • Request deletion of your personal information, subject to legal or contractual obligations.

To exercise any of these rights, please contact us at:

Email: info@hagar.co.za
Phone: +27 11 827 1386

We may require proof of identity before processing your request.

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7. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, regulatory, tax, or accounting purposes. Thereafter, your data will be securely deleted or anonymised.

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8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the website after such changes indicates your acceptance of the updated policy.

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9. Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please Contact Us